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Mr Compensation Mis-Sold Mortgage is a trading style of PURE Legal Limited which is a private limited company registered under number 09511435 in England and Wales, and is regulated by Solicitors Regulators Authority number SRA 624740. Registered office: 4th Floor Building, 8 Princes Parade, Liverpool, L3 1DL
Our VAT number is: 225179117
A list of directors is available on request.
Firm Name: Pure Legal Limited
Address: 4th Floor Building, 8 Princes Parade, Liverpool, L3 1DL
Telephone Number: 0151 482 1119
This website and your use of it is governed by the laws of England and Wales. In accessing this website you agree that any dispute about its use will be determined only by the courts of England and Wales.
We hope that the service and experience provided by PURE Legal is a good one, however, we do realise that matters don’t always go as planned, and therefore this policy explains how Pure Legal will deal with any concerns you may have about the service received.
How do I make a complaint?
If you do have a concern or complaint, please contact us as soon as you are aware of the problem, in order for this to be addressed. You can contact us by:
Telephone: 0300 555 0333
Building 9 Kings Business Park
Please include the following information:
What happens next?
We will send you a letter acknowledging receipt of your complaint within five days of our receiving the complaint, enclosing a full copy of the complaints procedure and advising you who will be responding to the complaint. We aim to resolve your complaint fully within 21 days of sending you the acknowledgement letter.
What happens if I am unhappy with the response?
The matter will be referred to our Compliance Director, Robert Mares, who will consider the complaint further.
Although we aim to resolve complaints within 21 days of acknowledgement, the Legal Ombudsman guidelines allow for 8 weeks from the date we receive your complaint. If we have not been able to resolve the complaint within 8 weeks or following receipt of our final formal response (whichever happens first), you have the option of referring the matter to the Legal Ombudsman.
There are time limits for submitting a complaint to the Legal Ombudsman. Where you have not followed our complaints procedure, you must submit your complaint to the Legal Ombudsman within:
The Legal Ombudsman will not, however, accept complaints where the act/omission or date of awareness was before 6th October 2010.
Where you have followed our complaints procedure, the time limit for pursuing a complaint to the Legal Ombudsman is no later than 6 months from the date on which you received a definitive response to your complaint from this firm, or from the last day of the 8 week period, whichever is the earlier.
There are exceptions to the 8 week and 6 months rules. For information relating to those exceptions, please refer to the scheme rules on the Legal Ombudsman website.
Legal Ombudsman contact details:
Post: The Legal Ombudsman
PO Box 6806
Telephone number: 0300 555 0333
By using this website, you have read our terms and conditions and you have accepted them. If you do not agree to these terms and conditions you are not authorised to use this website.
We reserve the right to change the terms at our discretion by changing them on the website.
Disclaimers & exclusion of liability
We have taken care to ensure that the information on this website is accurate and up-to-date, however we cannot accept any responsibility for mistakes or omissions.
With this website, there are no implied conditions, warranties, terms or representations regarding the quality, accuracy or completeness of the information.
Pure Legal Limited’s website pages do not constitute either an offer, or legal or other professional advice and by using this website you confirm that you have not relied on any such content.
We do take measures to ensure our website and its content are free from viruses, but cannot accept responsibility for any viruses that may affect any material you download.
You may not misuse the website so you cannot hack, attempt to gain unauthorised access to the website or any server on which the website is stored, or knowingly introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You may not attack the website via a denial of service attack or a distributed denial of service attack.
This website gives information about our services and is provided for general information only, it does not take account of any individual circumstances, reflect any recent changes in the law or constitute legal advice.
Any reliance on material on this website will be at your own risk and specialist advice should be sought before taking any action or deciding not to.
This website is owned and operated by Pure Legal Limited and offers no warranty of any kind, implied, expressed or statutory, and makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website.
At Pure Legal Limited we take your privacy seriously and this privacy statement explains what personal data or information we collect from you, and from people who visit our website, and how we use it. We would encourage you to read the information below.
Who are we?
Mr Compensation Mis-Sold Mortgage is a trading style of Pure Legal Limited (“PLL”). PLL is a Limited Company registered in England and Wales (9511435) and are a member of the Pure Business Group. Our registered address Fourth Floor, Building 8, Princes Parade, Liverpool, L3 1DL. Pure Legal Limited is a registered data controller (ZA149119).
What personal data or information do we collect?
We may collect personal data about clients, prospective clients, job applicants, our current and former employees, suppliers, and external experts. The personal information we collect may include your name, address, email address, IP address, and information regarding what pages you access on this website and when.
How do we collect data or information from you?
We collect personal information about you when you:
How is your information used?
We collect your personal data or information to operate the firm effectively and provide you with a high-quality service. We may use your information:
We will process special categories of personal data (for example your health information / medical records) only when processing is necessary for the establishment, exercise or defence of legal claims (e.g. road traffic accident claims or holiday sickness).
We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the firm, our contractual requirements to deliver the agreed legal services to you, and our legal obligations, both as a Limited Company and responsible employer. The exception is for sending email marketing about our services, which we carry out on the basis of consent.
If you would like to know more, please read below:
As a client, we will hold the following information about you:
We store your information in our practice management system and our accounting system on our secure servers based in the UK. We also hold paper copies of your information in the client matter files, stored in our offices and in a secure, offsite storage archive, managed by Restore.
We will retain your client matter file for the duration of our relationship with you, then for 7 years if you are an adult, or 7 years from your 18th birthday if you are a child. Where there are specific retention periods relating to your matter file, we will make you aware of these at the time we open and close the file. We will retain financial records for 6 years, following the end of the current financial year.
As a prospective client, we may hold the following information about you:
We store your information in our practice management system on our secure servers based in the UK. Communications with you relating to your initial enquiry may also be stored in our email system for a period of 6 years. We will retain minimal personal information about you to enable us to conduct conflict of interest checks.
When you apply for a job with us, we may hold the following information about you:
We store your information in our practice management system on our secure servers based in the UK. We will also store communications with you relating to the interview process on our email server, based in the UK. We will retain your personal data relating to the review, interview and selection process for a period of 2 years after the interview date.
Current and Former Employees
We store your information in our practice management system on our secure servers based in the UK and in hard copy in a secure filing cabinet in the office. We will also store communications with you on our email server, based in the UK. We will retain your personal data for the duration of your employment and for a period of 6 years after you leave the firm. We may store your hard copy file in our offsite storage location, managed by Restore. Beyond this point, we only retain minimal information about you to confirm the period of time you were employed by the firm for reference purposes. We share your information with HMRC, and our chosen pension / private healthcare providers.
When you work with us to provide expertise to matters we are working on, we may hold the following information about you:
We store your information in our local secure server and our accounting system on our secure servers based in the UK. We will also store communications with you on our email server, based in the UK. We will retain your personal data for the time you are available as an expert and for a maximum of 1 year after you are no longer available.
When you sign up to or join us at an event run by Pure Legal Limited, we may hold the following information about you:
We will store your information on our secure servers hosted in the UK. We may also store communications with you after you have signed up in our email system on our secure servers hosted in the UK.
Who has access to your information?
We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.
We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.
We may pass information about your matter to the prosecution and to other parties within the justice system (e.g. Counsel, Barristers) as required to provide legal services to you.
We may pass your information on to third party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (e.g. to provide external expertise in your matter). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for other purposes.
Third party service providers types who act as data processors on our behalf:
|Third Party Service Provider Type||Service Provided|
|Agent Law Firm||Sometimes we may not be able to continue with your claim and may have to appoint another firm to act as our agent. In such circumstances they are required to access the data on our case management system.|
|Chartered Accountants||Provide us with payroll and company accounts services. They do not routinely access the data on our case management system.|
|Sign up Agency||Agents instructed to assist Clients with the legal paperwork related to their claims.|
|ID verification / fraud prevention software provider||An online fraud prevention provider.|
|Introducer of Claims||An insurer / Claims Management Company who with Client’s consent have introduced the Client to Pure Legal Limited to assist in their claim.|
|IT Services Provider||Technical support to Pure Legal Limited and at times are required to access our systems to provide maintenance, upgrade and support services.|
|Provider of Case Management System||Technical support to Pure Legal Limited and at times are required to access our systems to provide maintenance, upgrade and support services.|
|Sales and marketing agency providing consented claim leads||Advertising agents are instructed to promote Pure Legal Limited and through these adverts Clients make contact and provide consent for contact to be made to discuss the pursuing of a claim.|
Transfers outside of the European Economic Area
Your personal information in the European Economic Area (EEA) is protected by data protection laws, but other countries do not necessarily protect your personal information in the same way. The EEA covers all countries in the EU plus Norway, Liechtenstein and Iceland. Pryers Solicitors LLP do not store personal data on any servers outside of the EEA.
You have certain rights over the processing of your personal information by Pure Legal LLP. These are:
We do not undertake direct marketing activities, so you will not receive such information from us.
How you can update your information
The accuracy of your information is important to us. If you change your contact details or if you want to update any of the information we hold on you, please email us at: firstname.lastname@example.org or by post at Fourth Floor, Building 8, Princes Parade, Liverpool, L3 1DL.
How you can access your personal information
You have the right to ask for a copy of the personal information Pure Legal Limited hold relating to you. To do this please contact email@example.com or by post at Fourth Floor, Building 8, Princes Parade, Liverpool, L3 1DL.
You also have the right to lodge a complaint about our processing of your personal data with the UK’s Information Commissioner’s Office
Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. Our secure server systems encrypt your information.
Contacting us via email
We use Mimecast Secure Messaging to encrypt and protect email traffic in line with GDPR. If your email service does not support Mimecast, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Visitors to our Website
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer. We use the following cookies on our websites https://www.mrcompensation.co.uk/miss-sold-mortgage/
Our websites (https://www.mrcompensation.co.uk/miss-sold-mortgage/) are hosted on UK-based secure servers.
To contact Pure Legal Limited a data protection query regarding the processing of your personal data, please use the contact us or email firstname.lastname@example.org.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 22/03/2019.